ShotFun Refund Policy

When you purchase, recharge, subscribe to, or otherwise pay for ShotFun products or services, the legal entity you contract with and transact with is HK LUMEVO CO., LIMITED.

After you recharge credits, you may request a refund at any time for credits that have not been used.

The refundable amount is calculated according to the proportion of unused purchased credits from the relevant recharge. Refund amount = amount actually paid for the relevant recharge x (unused purchased credits from that recharge / total purchased credits from that recharge).

Gift credits, reward credits and other credits not purchased with actual payment are not included in refunds and have no cash value.

By requesting a refund, you are deemed to waive all gift benefits corresponding to that recharge.

Refunds are returned through the original payment method where supported by the payment provider.

Necessary costs such as third-party payment platform fees arising from refunds may be borne by you, and we may deduct them directly from the refund amount where permitted by applicable law.

To request a refund, contact us at support@shotfun.ai with the email address used for your ShotFun account and the relevant payment or recharge information.

We will review your request and process eligible refunds as soon as reasonably possible after verifying your account and payment information.